Airports Council International (ACI) World has confirmed that Guangzhou Baiyun International Airport will host the 2025 ACI World Airport Experience Summit from 8–September 11 in Guangzhou, China.
The announcement was made at the closing and handover ceremony of the 2024 ACI World Customer Experience Summit and Exhibition – the previous name for the event.
China’s pivotal role in global aviation is underscored by its rapidly expanding network of airports and airlines, strengthening its position as a major hub for international travel and trade. With significant investments in aviation infrastructure and a robust domestic market, China is a critical driver of innovation and growth in the global aviation industry.
Guangzhou Baiyun International Airport, one of the busiest airports in China, handled more than 73 million passengers in 2019 and earned the title of the world’s busiest airport during the first year of the pandemic. Since 2020, the airport has earned the place of the busiest airport in China, including in 2023, with a 142% increase in passenger traffic last year.
Justin Erbacci, Director General of ACI World, said: “Guangzhou Baiyun International Airport will be a fitting host for the premier airport event dedicated to customer and employee experience. As China’s busiest airport, it is an important node on the global network and will handle more than 63 million passengers in 2023.
“The airport’s growth rate of 142% last year speaks of the airport’s incredible resilience and emphasis on its customers and employees. Guangzhou Baiyun International Airport will not only offer a warm welcome to our international audience, but also give us some unique perspectives to serve the customer.
Chairman of Guangzhou Baiyun International Airport Co., Ltd. Mr. Wang Xiaoyong said: “On behalf of all colleagues at Guangzhou Baiyun International Airport, I extend our sincere invitation to our peers and friends from the aviation industry around the world. We look forward to your visit to this beautiful city to participate in this premier event in the global aviation industry. Guangzhou is the largest city in southern China with a history spanning 2,200 years, serving as a vibrant cultural and economic hub.
“Guangzhou Baiyun International Airport is committed to improving the passenger experience and continuously pursuing technological innovation and excellent service as it aims to become a world-class gateway.”
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