As global trading patterns move and e-commerce continues to grow, the industry faces both challenges and opportunities. To remain competitive, businesses must embrace technological advances, provide operations streamline and customized solutions that meet different market needs.
“We intend to consolidate our position as the leading sales organization in the region by maintaining and expanding our own offices from Canada to Chile,” shared Paco Ortega, regional vise for the Americas, ECS group.
“This strong physical presence allows us to better serve our clients and build a robust basis for growth.”
A critical pillar of the ECS group’s strategy involves promoting cohesion in North, Central and South America. By creating synergies between these regions, the company wants to provide more seamless and integrated solutions to its air partners and customers.
“Our subsidiaries are already working with a shared language and aligned goals,” Ortega noted.
“This cohesion enables us to develop local freight cargo solutions that feed and defuse our hubs, creating a united network that benefits all involved.”
Customized solutions also play an important role in this strategy. “By addressing the unique demands of each market, we can provide purposeful solutions that correspond to our overall operational strategy, while using our modern digital instruments to ensure efficiency and alignment.”
Digital innovation is at the forefront of ECS Group efforts in the Americas, where the company is eager to bridge the gap in digital adoption compared to its other areas.
“The air freight industry undergoes a significant transformation, and traditional methods are no longer sufficient,” Ortega explained.
“We navigate this transition while positioning ourselves for the fully digital era of air freight.”
Through his partnership with Cargotech, ECS Group offers leading tools and platforms that increase operational efficiency and sustainability.
“Cargotech empowers our clients to thrive in a competitive market,” Ortega said. “By providing customized digital solutions and promoting innovation, we equip our partners with the tools they need to optimize operations and improve customer experiences.”
Ortega emphasizes the duality of maintaining conventional methods while integrating modern digital strategies: “We ensure a seamless transition between these two worlds and remains competitive in a rapidly developing landscape in the industry.”
ECS Group’s approach in the Americas is deeply rooted in the delivery of customer-focused solutions. From organizing trucking services to consolidating discussion centers, the company improves its service offer to better meet the needs of the client.
“For example, we have implemented Freighter Solutions to connect origin to high demand with the most important Caribbean points where the capacity is limited,” Ortega shared. “These solutions meet critical market requirements while ensuring seamless logistics.”
The introduction of consolidated discussion centers covering several countries has provided processes and centralized services for clients. “This approach offers maximum flexibility and value for our air partners,” Ortega said. “By adjusting our solutions, we create opportunities that are fully adapted to their needs.”
While ECS Group is expanding its footprint in the Americas, Ortega is tackling important challenges, such as navigating regulatory changes and addressing imbalances in cargo volumes.
“The ever -changing landscape of regulations, especially around customs and security, requires ongoing adjustment to maintain compliance and efficiency,” Ortega explained.
“In addition, the rapid growth of e-commerce logistics complexities has created us by innovative strategies.”
Ortega underlines the importance of agility and proactive solutions to overcome these challenges: “Our extensive expertise in air freight enables us to create balanced strategies that deliver value and reliability throughout the Americas.”
Ortega’s wealth of experience in the GSA industry forms its leadership approach.
“After more than 30 years in this field, I learned how important it is to consider ourselves not only as service providers, but as integral extensions of the airlines we represent,” he said.
“No airline or contract is too small,” he added. “Every partnership is important, and we deliver extraordinary value and flexibility to all our clients. This first attitude of the client forms at the heart of my leadership approach. “
ECS Group’s vision for the Americas contains a focus on digital tools, regional energy and customized solutions. “Our primary goal is to strengthen our position as the leading GSA provider in the region,” Ortega said. The introduction of Total Cargo Management (TCM) solutions is an important priority.
“By taking a more integrated approach to freight operations, we add a significant value to our clients,” he notes.
